30 April 2025
AI connects volunteers and clients at Humanitas Rotterdam
In a pilot project, Humanitas Rotterdam and 8vance show how AI can meaningfully match volunteers to the needs of vulnerable citizens based on their talents.
How can technology help provide better support for vulnerable citizens in Rotterdam? Stichting Humanitas Rotterdam teamed up with 8vance in an innovative AI pilot. Instead of assigning volunteers randomly, smart matching technology is now used to connect people based on their talents and interests – directly aligned with the needs of clients.
From caring for to enabling care
Ramses van Rijn, Director of People & Organization at Humanitas Rotterdam, explains: “Care professionals are transitioning from hands-on support to a coordinating role. But many of our clients lack a personal network – about 40% don’t even have a contact person. That’s where we want to make a difference.”
Smart technology for human connection
8vance’s AI analyzes both the needs of the client and the strengths of the volunteer. “Our technology recognizes over 12,500 skills and can identify meaningful matches, even for people who’ve never considered volunteering before,” says Laurens Waling, Chief Evangelist at 8vance. “That makes volunteering more accessible and more impactful.”
A new perspective on wellbeing
The pilot helps community nurses see their clients differently. Not only in terms of medical needs, but also in ways to improve their wellbeing. That leads to more specific, personalized requests – and more fulfilling volunteer experiences.
Just get started
The key takeaway? “Don’t wait until everything’s perfectly planned,” says Ramses. “Just start. Learn by doing. With the right technology, you can start small and still create a big impact.”
🎥 Watch the full conversation between
Ramses van Rijn (Humanitas Rotterdam),
Laurens Waling (8vance), and
Bas van de Haterd (hosted by Digitaal Werven) below:
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